Scheduled maintenances

When is the next scheduled maintenance?

Currently there are no scheduled maintenances.

FAQs about scheduled maintenances

Will the editor be unavailable?

Yes. We usually estimate a downtime for the editor. We always make every effort to ensure that maintenance is performed as quickly as possible.

Services not directly related to the editor itself, such as delivery of images hosted in our default storage, are not impacted. In other words, images in messages already created or sent, even if they are hosted by us, will display correctly.

What will users of the BEE editor see?

Users that launch the editor during the period of downtime within a maintenance window will see a “We’ll be back soon!” service page, similar to the following.

Note that:

  • This message is only shown if you link to¬†BeePlugin.js (recommended implementation), not if you load the file as a local resource.
  • The message will only be in English.
  • The message will only be shown during the downtime portion of the maintenance window.
  • The message will only be displayed to users that launch the editor during a downtime: those that are already using the editor will not see this message. See the next question for information about how they will be affected.

What if someone is already using the editor?

Users that are already using the editor at the time a downtime starts (i.e. “active users”) will experience the editor not responding to certain actions. Some tasks (e.g. moving a content item) will work just fine, but others (e.g. loading a new image) will not respond.

To minimize impact and optimize their user experience, we recommend the following:

  1. Ensure your implementation of BEE Plugin takes advantage of the auto-save feature or onChange callback, so that the message is frequently auto-saved and no (or minimal) work is lost.
  2. Notify users of your application in various ways (e.g. email, a courtesy message inside your application, etc.), informing them of the maintenance window and asking them not to create or edit messages/pages during that window. We recommend that you use a maintenance window that’s a bit larger than the one indicated at the top of this page.
  3. Remind them about it as the maintenance window approaches.

Do I get notified when a maintenance ends?

We will send you a “Maintenance completed” email message once the task has been completed. You can also follow our status page to track the progress of a maintenance work.

Is beefree.io affected by maintenances too?

Yes, both BEE Free and BEE Pro at beefree.io are affected. And so are 3 more applications within MailUp Group, for a total of 5 production instances in our group of companies. And they are all users of BEE Plugin just like you. Any downtime affects us too: no shortcuts or special treatments. So we have every incentive to make sure maintenances are as short and painless as possible.